Whether it is a compliment, a question about your result or a complaint, IN Eternity Clinic on Orchard Road wants to hear it, and Medical Director Dr Sin Yong reviews every clinical concern.
WhatsApp to Enquire →Key facts ↓You can give feedback to IN Eternity Clinic by WhatsApp on +65 8815 3008, by email to [email protected] or in person. The clinic aims to acknowledge every message within one business day, and Dr Sin Yong reviews any clinical concern himself. Reviews can be left on the clinic’s Google Business Profile.
Send a WhatsApp message to +65 8815 3008, email [email protected], or speak to the team at the front desk. Say which treatment you had and when, and what you would like to happen — an explanation, a review appointment, or simply to let us know. Photos of a treated area help if the concern is about healing or a result.
You do not need to use any particular wording or form. If you would rather speak to the doctor directly, ask for Dr Sin Yong.
The clinic aims to acknowledge every message within one business day. General feedback about booking, waiting or service is handled by the clinic team. Anything about a treatment, a result or a side effect is passed to Dr Sin Yong, who reviews your records and usually offers to see you in clinic so the area can be examined properly.
You will receive a reply that explains what was found and what, if anything, will be done. If something should have been handled differently, the clinic will say so plainly.
“A complaint about a result is a clinical question first. I would rather examine the area and explain what I see than reply with a form letter.”
Some symptoms after treatment need same-day attention rather than a message in a queue: sudden or worsening pain, a pale, dusky or bluish patch of skin, or any change in vision after a filler or other injectable; spreading redness, heat or fever after any procedure; or blistering after laser. Call or WhatsApp the clinic immediately during opening hours, and go to an emergency department outside them.
Aftercare instructions for each treatment are on the aftercare page, and the clinic’s approach to safety is set out on the safety page.
Public reviews of IN Eternity Clinic are on its Google Business Profile — search “IN Eternity Clinic” on Google Maps. You are welcome to leave a review there, positive or negative. The clinic does not offer gifts, credits or other incentives in return for reviews, and does not ask anyone to change or remove a review.
You will not find patient reviews or endorsements reproduced on this website. Singapore’s rules on medical advertising do not allow them, because one person’s experience is not a reliable guide to another’s result. When the clinic replies to a public review, it does not discuss clinical details, to protect patient confidentiality.
You can raise concerns about a doctor’s conduct with the Singapore Medical Council, and concerns about a licensed clinic with the Ministry of Health. Using these routes does not affect your care at the clinic.
The clinic aims to acknowledge every message within one business day. A full reply may take longer if records need to be reviewed or if Dr Sin Yong wants to examine the area first, and you will be told when to expect it.
Yes, if it concerns a treatment, a result or a side effect. Dr Sin Yong reviews clinical concerns personally and usually offers a review appointment so the area can be examined rather than judged from a message. Records and photographs from your treatment are reviewed beforehand so the discussion is based on facts rather than memory.
Yes. Search for IN Eternity Clinic on Google Maps to find the clinic’s Google Business Profile. Reviews are welcome whether positive or negative, and the clinic does not offer incentives for leaving them. When the clinic replies publicly, it does not discuss any clinical details, to protect patient confidentiality.
Singapore’s rules on medical advertising do not allow clinics to publish patient endorsements, because one person’s experience does not predict another’s result. Independent reviews can be read on Google instead. You are welcome to read them before booking, and to ask the doctor any questions they raise for you at consultation.
The clinic is open Monday to Saturday, 11am to 8pm, and closed on Sunday. If you have urgent symptoms such as severe pain, skin colour change or vision change after an injectable outside these hours, go to the nearest emergency department and contact the clinic as soon as it opens.
No. Feedback, including complaints, is used to improve care and is handled confidentially. Raising a concern with the clinic, the Singapore Medical Council or the Ministry of Health does not affect the care you receive. You will continue to be offered review appointments and aftercare in the usual way.
IN Eternity Clinic, 9 Scotts Road, #12-01 Pacific Plaza, Singapore 228210. By appointment with Medical Director Dr Sin Yong. Monday to Saturday, 11am to 8pm. WhatsApp or call +65 8815 3008.
These sources describe mechanisms and general evidence. They are not a promise of any individual result; suitability is decided at an in-person assessment.